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Helping People and Business Every Day.
People: Trying to find a job and need to sharpen your skills? We provide hands-on, contact center training using modern hardware and software. Participants gain three weeks of valuable customer service training to prepare them for a multitude of job opportunities.
Business: Need help with staffing solutions? The SVRC Contact Center can help you reduce your turnover problem while improving your quality of service by providing you with pre-trained, committed employees. SVRC provides to you qualified Contact Center agents that have been trained using industry best practices and by operating modern contact center technology.
SVRC also provides contact center hosting opportunities for overflow calls and contract outsourcing solutions. Let SVRC help you today!
Welcome to the SVRC Contact Center
The Training Program component was successfully launched in May of 2009. We are currently seeking overflow call contracts as well as providing outsourced contact center services.
Location: The SVRC Contact Center training center is located at 1000 Tuscola, Saginaw MI 48607. Two blocks south of I-675 and just east of 2nd street. Click here to view a map.
Contract Services
SVRC is available to provide Contact Center solutions for your business. Overflow call volume and outsourced call hosting options are available to fit your individual business needs.
Equipment and Capacity: SVRC uses the Avaya operating platform with IP Office. The IP500 control unit is used for the phone system and the Avaya 5410 model phones are used in the training program and in the operation of the contact center. Students and employees have access to Dell Optiplex 360 computers with Windows XP operating system
SVRC has capacity for over 200 workstations and CSR agent seats. Currently, 10 workstations have been reserved for training purposes and the remaining capacity is allocated for potential contract work and handling overflow calls for organizations.
For more information on Contract Services, please contact Dean Emerson @ 752-6176 ext 2132
or via email to: demerson@svrcindustries.com
Participant Information
Participant Resources
· Referral Application
· Contact Center Program & Occupational Handbook
· MRS Information
Referral Contact Info: Deb Snyder or Dean Emerson
Course Contact Info: ICMI Certified Instructor, Tim Dinninger
2010 Training Class Calendar/Schedule
· January 12th - 28th
· February 9-25th
· March 9th-25th
· April 6th-22nd
Employer/Recruiter Information
- Participating Organizations and Company Websites:
Click here to Request to be listed as Participating Company
Click here to Request Resumes
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