Contact Center Services

Helping People and Business Every Day.

People: Trying to find a job and need to sharpen your skills? We provide hands-on, contact center training using modern hardware and software. Participants gain two weeks of valuable customer service training to prepare them for a multitude of job opportunities. If needed, a third week of supervised assistance is available on an individual basis at no extra cost.

NEW: One week of free self-guided computer training for MS Office (Excel and Word). There will be a staff member on hand to assist participants. This is FREE to anyone registered for Contact Center training. The lab will be available for this self-guided training the week prior to the Contact Center training.

Business: Need help with staffing solutions? The SVRC Contact Center can help you reduce your turnover problem while improving your quality of service by providing you with pre-trained, committed employees. SVRC provides to you qualified Contact Center agents that have been trained using industry best practices and by operating modern contact center technology.

SVRC also provides contact center hosting opportunities for overflow calls and contract outsourcing solutions. Let SVRC help you today!

Welcome to the SVRC Contact Center

The Training Program component was successfully launched in May of 2009. We are currently seeking overflow call contracts as well as providing outsourced contact center services.

Location: The SVRC Contact Center training center is located at 1000 Tuscola, Saginaw MI 48607. Two blocks south of I-675 and just east of 2nd street. Click here to view a map.

Contract Services

SVRC is available to provide Contact Center solutions for your business. Overflow call volume and outsourced call hosting options are available to fit your individual business needs.

Equipment and Capacity: SVRC uses the Avaya operating platform with IP Office. The IP500 control unit is used for the phone system and the Avaya 5410 model phones are used in the training program and in the operation of the contact center. Students and employees have access to Dell Optiplex 360 computers with Windows XP operating system

SVRC has capacity for over 200 workstations and CSR agent seats. Currently, 10 workstations have been reserved for training purposes and the remaining capacity is allocated for potential contract work and handling overflow calls for organizations.

For more information on Contract Services, please contact Dean Emerson @ 752-6176 ext 2132

or via email to: demerson@svrcindustries.com

Participant Information

Placements to Date: 32

Participant Resources

Referral Contact Info: Deb Snyder or Dean Emerson

Deb Snyder – 752-6176 ext 2148 dsnyder@svrcindustries.com
Dean Emerson – 752-6176 ext 2132 demerson@svrcindustries.com

Course Contact Info: ICMI Certified Instructor, Tim Dinninger

Send email tdinninger@svrcindustries.com
Phone: 989-399-8780

2011 Training Class Calendar/Schedule

Jan 10 - 20

Feb 7 - 17

Feb 28 - Mar 10

Mar 21 -31

April 11 -21

May 2-12

June 6-16

June 27 - July 7

July 25 - August 4

August 15-25

~~September 12-22~~

October 10-20

November 7-17